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Conditions to return one or more items from an order

  • Returns must be sent within 14 days after you received the products.
  • The return must be made from the same country to which it was shipped to.
  • Please note that we do not exchange items. If you wish, you can process a return and place a new order with the desired size.
  • The item must be in its original condition: unworn, unaltered and unwashed.
    • Footwear: be sure to try on the footwear with clean socks. To avoid damaging the sole of new footwear, be sure to try them on a protected surface.
  • The item must be returned with both tags and packaging in their original condition.
    • Footwear: the original box must be in perfect condition.
    • Clothing: protect clothes with their original packaging or a bag. Do not forget to include the labels of the products.
    • Beauty, Skin Care, Perfumes, Candles & Home Scents: must be returned unused, unopened and with their safety seals.
  • Socks, underwear and swimwear cannot be returned.

Step 1
Ship your return with a protective box

You should use a suitable secure box according to the size and volume of the products. The same original SVD box will do.

Step 2
Print the returns form

Download the international return form here, print it out, fill it in and put it inside the box.

If you can't print the form, please include a sheet of paper with the information requested on the form.

Step 3
Choose whether you prefer to send us the product or to drop off your return free of charge at our physical stores.

3.1 Send us the product

Use the courier service of your choice and send your products to:

  • SVD MIDDLE EAST FZ LLC, R09, Ground Floor, Building #07, Dubai Design District , Dubai. United Arab Emirates
    • Contact: +971 4 834 8697

Return shipping costs are to be paid by the customer. Please note that you must use a shipping service that covers customs and import charges at destination.

3.2 Return your order free of charge in our physical stores, just provide us your order number.

  • SVD Dubai Store: Building 7, Dubai Design District, Dubai, United Arab Emirates

  • Step 4
    Receive your refund

    Once the quality of the returned products has been verified and approved, SVD will issue a credit to the original payment method, and you will receive a confirmation email. The refund may take up to a maximum of 5 working days to be effective in your account, this depends exclusively on your bank.
    For more information on Returns, please see the FAQS page.