Privacy Policy of sivasdescalzo

Updated version August 2023

1.- HOME

This Privacy Policy serves to inform all customers and users of Proudlaces, S.L. – SVD on everything that affects the use we make of their personal data.

Our purpose is to offer the greatest transparency and security in the collection and processing of personal data of our customers and users, and to this end we apply this privacy policy in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter, “GDPR”) and other applicable law.

We use several ways to interact with our customers and users (web, app, stores), so this information is applicable for the interaction with us through any of the means indicated. You will also find information about each processing of personal data as you interact with us.

2.- DATA CONTROLLER

The owner of this website and the data controller is Proudlaces, S.L., which acts in the market through the registered trademark SIVASDESCALZO - SVD, hereinafter “SVD”.

Our contact information is as follows:

Post address: Calle Maracaibo 5, nave 7, 08030 - Barcelona (Spain).

Phone: +34 931 227 057

E-mail: gdpr@sivasdescalzo.com

You can contact us to comment on or inquire about any matter related to the protection of personal data or for any other related matter. Below, we explain how and for what purpose we use the information you provide us, as well as other information of interest to you that you should be aware of.

3.- WHAT TYPES OF DATA DO WE PROCESS?

Depending on your requests, inquiries, services and functions you provide us with, we will request the necessary data in order to fulfill our obligations and to offer you the best service and functions. We do not process personal data revealing religious or philosophical beliefs, nor do we process genetic data, biometric data intended to uniquely identify a person, data relating to health or data relating to the sex life or sexual orientation of a natural person.

The types of personal data that we may collect for processing purposes are the following:

DATA TYPE	+INFO
Identification and contact information	First name, last name, gender, date of birth, e-mail address, country from where you interact with us, phone number, ID card or passport.
Data to perform a transaction	Shoe size, clothing size, payment method, email used on Paypal ID, crypto wallet address for NFT purchases, shipping address, billing address, information about your purchases, returns and refunds.
Connectivity and geolocation data	Information from your device or browser including login location (IP address), GPS location (if you wish to share it with us, e.g. via your mobile device), date and time of visit, pages visited and time spent on our website, serial number of the last device from which you logged in.
Data to send commercial information	E-mail address, gender and date of birth.
Mailing data	History of e-mails, inquiries, requests and customer services.
Data on likes or preferences	Information about purchase history, purchase preferences, browsing behavior, interaction of customers and users with SVD on social networks such as Facebook, Instagram, Google, etc.

When we ask for your data, it is not mandatory that you provide or fill in all the fields, but only those that are indicated as mandatory as they are necessary to provide you with the requested service. In case you do not provide this information, you may not be able to complete your registration or enjoy the services you have requested.

4.- WHAT IS THE PURPOSE OF THE PROCESSING?

The types of personal data that we may collect for processing purposes are the following:

DATA TYPE	PURPOSE
Identification and contact information	To register as a customer or user of SVD.To identify you and give you access to the various features of our website and app, as well as our products and services offered through any channel. For reasons of security, crime prevention, protection of the rights and freedoms of others, for the exercise of legal actions or other actions to ensure the purposes indicated.
Data to perform a transaction	For the performance and execution of any purchase contract you enter into with SVD. To ensure receipt of payment for purchases you have made. To detect payment fraud and avoid illicit purchases or purchases that infringe our legitimate interests as a company and yours as a consumer.In the event that our information analysis systems detect a potential risk of fraud, in which case, SVD may refuse your order and will not proceed with the charge of the transaction. This analysis of the information you provide us in the purchase process is combined with other information from our suppliers, who provide us with risk and payment fraud detection services. To issue receipts and invoices for the purchases you have made.To manage the delivery of purchased products and possible changes and returns that you request. For the exercise of legal actions or other actions that may arise from the performance and execution of the contracts.
Connectivity and geolocation data	To remember your actions and preferences on our website and app (login, language and other display options), we store this information for authentication and security purposes.To ensure that only authorized customers and users have access to their personal space within our website and app.To analyze browsing data to understand how people interact with our website and app in order to improve the functionality of our services and interaction with all our customers and users, and to improve the design and configuration of our website and app.To show you the nearest store where you can find the product you are interested in or are viewing.To manage product deliveries more accurately and quickly, and allow you to track the delivery of your orders. We share this information, with your prior consent, with our delivery partners in order to better manage your orders.
Data to send commercial information	For commercial and marketing purposes.To manage your subscription to our newsletter and inform you about the option to unsubscribe from this service at any time and free of charge.To send you personalized messages to your email address to inform you about our products, services, promotions, launches, offers, sales and other promotional activities. By retrieving information from your shopping and browsing history, we are able to send you suggestions about the products we think you are most interested in and, if you are registered, we can provide you with the functionality to access your shopping cart.To carry out personalized actions of your interest, so you can participate in events that we organize and in raffles, as well as benefit from discounts and other promotional activities.
Mailing data	To attend and manage your requests, complaints or claims through our customer service channels.To resolve any doubts through the communication channels made available to our customers and users.To attend to the exercise of your rights as a consumer and for the protection of personal data.
Data on likes or preferences	To observe online behavior (web and app) and know which products may interest our customers and users. This way, we can send you personalized information about our products, so you must take into account that this data processing involves an analysis of your customer or user profile to determine your preferences. We analyze different types of data to have more information on how our products are sold in any channel we use, the markets where they have a higher penetration, what are the most popular features of our products, how customers and users respond to or accept the advertising and marketing campaigns we carry out; to have more information about the design of our website and app and, of course, to know the overall experience of our customers and users to reorient and improve our commercial and business strategy. We also need this analysis to understand the browsing behavior on our website and app, and to improve the experience of customers and users in order to keep them buying our products and continue interacting on our website and other applications we use. We use the services of certain social media providers (e.g., Google or Facebook) to better target advertising campaigns and to be able to send messages to our customers and users. This data is shared with these providers in order to improve the information and messages that SVD sends. We also need to have information on likes and preferences of our customers and users to perform a better analysis of our advertising campaigns, promotions and sales. You can consult and obtain more information about our service providers by accessing our Cookies Policy, from where you can also configure or reject the obtaining and processing of this data from our part.

5.- WHAT IS THE LEGITIMACY FOR THE PROCESSING?

The legal basis for the processing of your personal data is determined, according to each purpose, in accordance with the following specification:

PURPOSE	LEGAL BASIS
To manage the customer and user registration and identification	It is necessary to process your data to manage your customer or user account, otherwise the service can not be provided. We have a legitimate interest in this processing, as well as for security reasons, for the protection of rights and freedoms, for the crime prevention and for the exercise of legal or other actions.Remember that you are the one who decides to register and provide us with your personal data, so the legal basis of the processing is also covered by your voluntary consent.
To perform and execute a purchase and sale contract	We have a legitimate interest in this processing, in addition to the fact that it is necessary for the performance of a contract. Likewise, we have legitimate interest in the processing of data for the exercise of legal or other actions that may arise from the performance and execution of contracts.
To detect payment fraud and illicit purchases	We have a legitimate interest in detecting and preventing potential payment fraud and illicit purchases.
To issue receipts and invoices for purchases you have made	Because of legal obligation, we need to process the data of a transaction (invoices and receipts) and store them for the term established by law, and we must also require the performance of a contract for the issuance of documents that allow us to verify the completion of a transaction with us.
To manage interaction and browsing activity on our website and app	We analyze browsing data based on a legitimate interest to ensure the security and safety of your interaction with us and to improve all our services through the web and the app. Geolocation data and data for managing product deliveries are processed on the basis of your consent.
To be used for commercial and marketing purposes	The legitimate basis for the processing of your data for these purposes is the consent you give us.
To handle requests through customer service channels	The legal basis for data processing in order to attend and manage your requests, complaints or claims through our customer service channels, as well as to address any concerns you may have through the communication channels made available to our customers and users is in the performance of a contract, and it is also necessary to invoke our legitimate interest. When the processing is related to the exercise of rights, the processing is legitimized by the performance of legal obligation.
To analyze online behavior	We have a legitimate interest in analyzing the browsing habits and customer and user satisfaction in order to offer a better service. Moreover, you also give us your consent to this processing, and we inform you that you can configure and reject this type of processing at any time by accessing our Cookies Policy.

6.- DATA RETENTION TIME

We will process the data in accordance with the established purposes:

PURPOSE	RETENTION TIME
Customer and user registration and identification	We will process the data until you unsubscribe.
Purchase and sale contract performance and execution	We will process the data for the time necessary for the management of your purchases and after-sales service (e.g., returns or claims related to the product). Your payment details will be processed until you decide to delete them.
Payment fraud and illicit purchases detection	We will process this information for the time necessary to pursue the detected frauds and the exercise of legal actions.
Receipts, order forms, delivery notes and invoices for purchases you have made	This information must be stored for the time required by law.
Management of interaction and browsing activity on our website and app	We will process the data for the time necessary to manage and analyze the interaction and browsing activities, or until you decide to delete it.
Marketing and commercial activities	We will process your data until you decide to unsubscribe from our newsletter. Data relating to promotions and events will be processed for the time we deem appropriate or until you decide to delete it.
Customer Service	We will process data related to claims, requests, applications or the exercise of rights for the time required by law or, in the case of administrative or legal actions, the time necessary for us to store the data after the proceeding has been completed.
Online behavior analysis	We will process the data for the time necessary to perform this type of analysis or until you decide to delete it.
Administrative and/or legal actions	We will process data relating to these actions for the duration of a proceeding and for the time we are required to store it after the proceeding is completed.

7.- WHO ARE THE RECIPIENTS OF YOUR DATA?

In order to fulfill the services and functions of our website and app, we may need to give our suppliers access to your personal data. For example, we need to provide your data to logistics and transport service providers in order to ship the product you have ordered from us through a transaction or to payment service providers in order to verify that no fraud is being committed. Also, entities that are part of the SVD group may have access to your data for the purpose of improving our operational and logistical capabilities.

For reasons of internal administration and to provide a better service to our customers and users, international transfers may be made for the purposes indicated. Any transfer of data will only be made on the basis of the existence of adequate technical and organizational measures comparable to the level of protection existing in the European Economic Area. We inform you that, in the event that your data is transferred, it will be carried out with the appropriate measures to ensure that your data is protected at all times, by selecting the best suppliers and by signing Standard Contractual Clauses.

SVD is committed to selecting service providers that offer and guarantee the levels of protection indicated and to maintain data confidentiality. SVD will not communicate, sell or give access to your personal data to unauthorized third parties.

By accepting this privacy policy you expressly and unequivocally authorize SVD to communicate your data to third parties, including companies in our group, understanding and accepting that this may also involve an international transfer of data to a country outside the European Economic Area.

We provide a non-exhaustive list below of entities to which we may transfer some of your information:

Entities and subsidiaries of the SVD Group.
Financial institutions for the collection management of a transaction.
Fraud detection and prevention organizations.
Group companies.
Partners and collaborators to manage the offer of our services, products and benefits of our club.
Technology service providers.
Logistics, transportation and product delivery service providers and partners.
Marketing, advertising and event management service providers.
Customer service providers.
Public administrations and agencies when required.
The Spanish State Security Forces and Bodies.
Mediation and arbitration bodies and the appropriate courts of law.

You are informed that our services include certain social media features and widgets, such as the "Connect with Facebook" or "Sign in with Google" features, the Facebook "Like" button, the "Share" button or other usual social media interactive mini-programs. These Social Networking Features may collect information such as your IP address or what page you are visiting on our website or app and may set a cookie to enable them to function properly. Social networking features are not hosted by a third party or directly on our services. We inform you that your interactions with these third parties are governed by their own policies and not ours, being SVD exonerated from any responsibility regarding the collection and processing of your data by these third parties. We recommend you consult the Privacy Information of these third parties by clicking on the following links:

8.- WHAT ARE YOUR RIGHTS?

Our commitment is to maintain and guarantee the confidentiality and security of the information and data you have provided to us. Our commitment is also to faithfully comply with the provisions of the GDPR, and for this purpose we provide you with the following email address to which you can address for the exercise of your rights: gdpr@sivasdescalzo.com. In order to prove your identity, we may ask you for a copy of your ID card, passport or perform a specific check so that we can identify your identity. We may withhold your request and even deny it if you do not properly prove your identity, in order to ensure the security and confidentiality of the information. Regardless of the legal basis and the purpose of the processing of your data, you can exercise the rights that are mentioned below:

RIGHTS	+ INFO
Access	You may ask us what information we hold about you, for what purposes we process it, how long we store it, and whether automated decisions, including profiling, are made. You also have the right to have a copy of the information we hold about you.
Rectification	You may request the rectification of the data we already hold about you. Remember that in the registration process you provide us with your data and guarantee that all the information you provide is truthful and accurate, so we are not responsible for any errors that we may make in relation to inaccurate data provided by you. In any case, you can request the rectification of inaccurate data and if you are a customer or registered user, you can modify and update your data through your own account.
Deletion	It is the right to be forgotten (RTBF). SVD has no reason to hold the data once it is no longer needed for the purpose for which it was collected. We will delete all your data after the expiration of the period that no longer complies with the purposes for which it was processed. In the event that the processing is legally based on your consent, you have the right to revoke it and to request the deletion of the data at any time.
Restriction of processing	In certain cases (e.g., contesting the accuracy of your data, illegitimacy of the processing, for example), you may ask us to restrict the processing of your data, which means that we will temporarily suspend the data processing or hold it for the purpose of establishment, exercise or defense of legal claims.
Portability	Where the legal basis for our legitimacy is your consent or the execution of a contract, you may request the portability of your personal data, which means the right to receive the data you have provided to us in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically possible.
Objection	You have the right to opt-out of data processing when the data processing is based on SVD's legitimate interest. Including the right to object to profiling. At your request, we will no longer process your data, unless we can demonstrate compelling legitimate grounds for the processing (e.g., compliance with a legal obligation) which override your interests, rights and freedoms, or are necessary for the establishment, exercise or defense of legal claims.

In order to ensure that the exercise of your rights is as effective as possible, please remember to specify in your request which right you are exercising.

We inform you that you have the right to file a claim with the control authority, the Spanish Data Protection Agency (AEPD, Spanish: Agencia Española de Protección de Datos) where you can find more information about how to file a claim and your rights on its website. www.aepd.es.

9.- PROCESSING OF THIRD PARTY DATA

SVD may process third party data provided by the customer or user. In this case, customers and users guarantee that they have informed and obtained the consent of such third parties for the processing of their personal data by SVD. You also guarantee that we have informed these third parties of their rights regarding data protection, and that they may contact SVD to exercise their rights, attaching a document proving the identity of this third party.

In those cases in which personal data are provided by persons with parental authority or legal representatives of incapacitated persons, they will be the ones who authorize the collection of data and its use and processing by SVD for the purposes described in this Privacy Policy.

10.- INFORMATION SECURITY

SVD guarantees to implement the appropriate technical and organizational security measures for ensuring an appropriate level of security according to the risk that may arise from the processing, in order to ensure the security and integrity of the information and personal data processed and thus prevent its alteration, loss, unauthorized access or processing, in view of the state of technology, the application costs, the nature of the data stored, the processing scope, the risks to which they are exposed and the impact that this could have on the rights and freedoms of natural persons, whether arising from human action or from the physical or natural environment, thus complying with the requirements of current regulations. Nevertheless, you are aware and accept that Internet security measures are not absolutely infallible and impregnable.

11.- CHANGES IN THE PRIVACY AND COOKIE POLICY

We reserve the right to modify the Privacy Policy and Cookies Policy at any time. In the event of a change, we will inform you in different ways through the web and the app (e.g., through a banner or a pop-up) and/or email you when it has a special impact on your privacy so that you can review the changes and, if necessary, unsubscribe from any service or functionality. We recommend that you regularly review our Privacy Policy and Cookie Policy for any minor changes or technical improvements, as this information will be permanently available on our website and app.

12.- INFORMATION ABOUT COOKIES

We use our own and third party cookies to improve our services and functionalities, produce statistical data and analyze browsing habits. Please see detailed information about Cookies Policy of SVD by clicking on the following link.