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Returns
Conditions for returning one or more items
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How long do I have to return my order?
You have 14 days from the date you receive your order to return it. The deadline for returns is shown in your order details.
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Can I exchange an item for a different size or product?
At SVD, we do not process exchanges. If you need a different size or product, you can return the item and place a new order.
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What are the return conditions?
Shoes must be returned in their original box in perfect condition, clothing must have its original tags and packaging, and cosmetic products, perfumes, and fragrances must be unused, unopened, and with all seals intact. Additionally, all products must be returned in their original condition: unworn, unwashed, and unaltered. Please note that socks, underwear, and swimwear cannot be returned.
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How do I choose a return method, and how much does it cost?
You can choose the return method that best suits your needs. Costs will be displayed during the return process.
Refund processing time
Refunds will be processed within a maximum of 5 business days after the items arrive at our warehouse, and once their condition has been checked and approved.
SVD will issue a refund to the original payment method, and you’ll receive a confirmation email. The refund may take up to 3 days to appear in your account, but this depends on your bank’s processing time.
For more details on returns, check out our FAQs page.